Software Support Specialist

Tyler Technologies Headquarters Troy, MI
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Location

Troy, Michigan

Responsibilities

* Provide high-quality phone and email support of New World's software applications

* Perform extensive troubleshooting of key software and hardware components to closure

* Take ownership of technical incidents and coordinate resolution with product development team when necessary

* Replication of complex customer issues

* Train customers in system operation and software functionality

Qualifications

* Bachelor's Degree in MIS, CIS or other related Technical field

* General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases

* Readiness to learn new technologies at lightning speed

* Commitment to providing an exceptional experience to our customers

* Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM

Apply Online

Requisition Number: 8018029

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