Beaumont Hospitals Troy, MI
General Summary:

Registrars are responsible for interviewing patients as they come into the hospital either for an elective or emergency inpatient or outpatient procedure.

Essential Duties:

* Greet customers promptly with a warm and friendly reception.

* Direct patients to appropriate setting, explaining and apologizing for any delays.

* Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.

* Collect and document demographic and financial information.

* Scrutinize patient insurance(s) and follow accurate process to determine the correct insurance plan.

* Verify patient information with third party payers (by web, electronic eligibility, or phone) and document.

* Collect insurance referrals.

* Communicate with patients and physician/office regarding authorization/referral requirements.

* Obtain financial responsibility forms with patients as necessary per department policy.

Standard Qualifications:

Education: High School diploma/GED Equivalent.

Skills & Abilities: 30 WPM Typing required. Working knowledge of Windows. Excellent customer service & communication skills required. Demonstrated problem solving, organization, judgment, diplomacy, multi-tasking skills are necessary.

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