Collections Representative - Internal Legal

Encore Capital Troy, MI
Job Description The Company Welcome to Encore Capital Group, the industry leader in debt management and recovery solutions for consumers! Encore is an international specialty finance company with operations in 14 countries. Our domestic subsidiaries include Midland Credit Management and Atlantic Credit and Finance (ACF) which service unsecured consumer debt in the U.S. The Role At Encore, the work we do every day helps pave the way to brighter futures, and our Collections Representatives are the reason for our phenomenal success. In this role you will be responsible for negotiating payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay. This exciting position will give you the opportunity to earn substantial financial incentives while assisting consumers down the path to financial recovery. We’ll provide you the support and training you will need to learn our business and be successful! The skills you’ll learn, will not only benefit your career, but all areas of your life. The Person Motivated by helping people through difficult situations while providing an exceptional customer experience. Connects very quickly; builds and leverages client relationships, able to engage consumers with honesty and sincerity over the phone. Strong sense of urgency and initiative to get things done. Ability to manage a large client pipeline with excellent follow-up skills. Ambitious professional who is motivated by opportunity for advancement. The Perks NO WEEKENDS! Structured work schedule with a 40-hour work week. Comprehensive paid training and continuous mentorship. Lucrative incentive plan and sales contests. Best in class benefits and programs to fuel your personal and professional growth and wellness. What You’ll Need Persuasive, yet friendly customer service approach. Basic computer skills. Enjoy helping and connecting with people over the phone. Able to clear a full criminal background check and drug screen. Be part of Encore’s amazing journey and take your career and income potential to new heights! Position TitleCollections Representative - Internal Legal LocationMI - Troy CategoryOperations Decision Science Position StatusFull time

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