Senior Field Service Engineer

Analogic Corp Trenton, NJ
Overview

Provides technical product support activities including installation, repair, preventive maintenance, and product upgrades. Ensures the highest level of service to customers consistent with company brands as the industry leader in ultrasound and ultrasound systems. This position will cover the New Jersey and New York Sales Territories.

Responsibilities

Installs and sets up ultrasound equipment at customer location and prepares equipment for use.

Installs or replaces parts to repair equipment as well as other components according to manufacturer specifications. Operates systems and equipment to analyze malfunctions and determine proper operation. Performs recommended preventive maintenance, calibration, and certification according

to manufacturer specifications. Interprets service manuals and uses standard test instruments and hand tools. Consults with in house personnel to resolve problems in system operation and maintenance.

Instructs customers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.

Provides phone support and troubleshooting assistance to customers according to service policy.

Instructs customers in servicing and repairing equipment. Responds to customer calls during non-business hours according to a 24 hour weekly on call schedule.

Accounts for all inventory items provided and utilized for servicing equipment and keeps inventory items to a minimum level.

Qualifications

Electronic engineering degree or equivalent and five or more years of related experience

COMPETENCIES

Strong oral communication skills, professional manner, and attention to detail. Must be computer literate.