Service Dispatcher/Customer Service Representative
Precision Plumbing & Heating
 Traverse City, MI

Precision Plumbing and Heating Systems in Traverse City, Michigan is adding an additional service dispatcher to our growing service department. We offer plumbing, heating and air-conditioning service in both residential and commercial environments. Our family oriented team is a great place to build a career and our community is a fantastic location to live. Precision is heavily involved in giving back to our community because we know that giving back is an important responsibility to help our community thrive!

We have an immediate opening for Service Dispatcher. This position requires someone who is a self-driver, able to spot problems and find solutions, someone who holds themselves accountable for a high quality work product. This position holds significant weight for developing a great customer experience so this person must have a positive attitude, a smile in their voice and a professional demeanor. If this sounds like you then we'd like you to apply!

Primary Job Function: Maintain the service technician's daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear, concise and diplomatic communications with department managers, co-workers and customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices, reports and timecards for processing.

Pay Scale: $17.00 per hour, or DOE

Benefits: Fully paid Medical Insurance, Aflac available, Vacation and Holiday pay, Self-directed company match IRA, great office environment

Work Hours: 7:45am to 5:00pm, Monday through Friday, some overtime as needed

Required Qualifications:

  • Proficient in Word, Outlook, and Excel
  • Outstanding customer service skills
  • Experience with scheduling software
  • Experienced in answering multiple line phone system
  • Prior dispatching, scheduling, process management or project management experience required
  • Geographical knowledge of service area or map reading skills
  • Experience with mapping is a plus
  • Knowledge of industry is preferred
  • Service related industry experience a must
  • Reliable
  • Strong attention to detail

Competencies:

  • Data management skills
  • Exceptional communication skills, both written and verbal
  • Goal directed
  • Problem solving ability
  • Collaboration and teamwork
  • Ability to quickly evaluate the need and offer a well thought out solution
  • Thrives in an environment of quick demand and saving the day
  • Proven high quality customer service skills
  • Quick learner
  • Able to adapt to a varying pace from steady to busy
  • Strong sense of urgency to get the task completed
  • Technologically savvy
  • Proven strengths in collaborating with co-workers
  • Able to exude confidence and positivity in the midst of challenges
  • Excellent customer care is always at top of mind