SJ Registration Representative

The University of Maryland Medical System Towson, MD
Job ID: 61972

Area of Interest: Clerical

Location: Towson, MD US

Hours of Work: MTWF Sa/Sun MTWTh 3-11:30p

Job Facility: UM St. Joseph Medical Center

Employment Type: Full Time


What You Will Do:

Job SummaryThe Registration Representative facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. This position will require registration in multiple systems as well as familiarity with financial and authorization requirements for both hospital and physician fee billing. Schedules Checkout patients and schedule follow-up tests and appointments as necessary. Communicates appropriately with the medical center staff, physicians, physician offices, community members, families, and community agencies.


ACCOUNTABILITY: Takes responsibility for own actions, holds self and others to high ethical and performance standards, and continually strives to improve levels of individual, team, and organizational performance. Does not blame or negatively represent any other department, organization, or employee associated with SJMC to customers. Adheres to departmental standards of response time to customer requests and follows-up accordingly without need for customers to re-contact the department.

COMMUNICATIONS: Protects the privacy and confidentiality of patients and employees. Establishes and maintains a positive working rapport with all physicians and hospital staff. Working as a team member, demonstrates a positive, supportive and helpful attitude towards patients, families, visitors, co-workers andphysicians. Communicates appropriately and respectfully with the medical center staff, physicians, physicians offices, community members, families and community agencies. Respects patients' rights. Acts as a liaison with patients/families in the waiting area.

PERFORMS ADMINISTRATIVE FUNCTIONS: Responsible for maintaining complete and accurate accounts to ensure database integrity and timely claims processing.

Exhibits good organizational and time management skills, which contribute to the management and efficient operation of the department. Appropriately utilizes office equipment such as email, scanners and fax.

REGISTERS PATIENTS: Understands and follows downtime registration and scheduling system(s) procedures. Understands the usage of registration system(s) and the system(s) security and interface. Collects all monies due at the time of service. Works with Rev Runner tools to verify eligibility. Works with a variety ofsystem(s) including PT-OR for Surgical Patients, Tele-Tracking for Bed Placement and Mede- Kiosk for Registration. Assists in the chart preparation for Surgical Patients.

TRAINING: Assists in training new employees. Acts as a model of the registration process when training, consistently supports trainee and gives feedback to theTrainer and/orManager.

What You Need to Be Successful:


High School Diploma or GED (Required)

Vocational / Technical Degree: Business or Secretarial Coursework (Preferred)

Experience and Skills

0 - 1 year Knowledge of physician office/clinical care center routines and a basic understanding of the organization, procedures and terminology. (Required)

2 - 4 years Knowledge of physician office billing, charge entry, billing programs, procedures and terminology preferred. (Preferred)

Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, General Clerical Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Ability to maintain high level of confidentiality.

Physical Requirements and Physical Demands

Adequate hearing to perform job duties in person and over the telephone. Hears alarms/telephone/tape recorder/normal speaking voice.

Must be able to accurately document pertinent information either by writing or typing

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.