Under general supervision, assists users in home health and hospice with technical support, problem resolution, and training related to mobile devices and applications used within Torrance Memorial Medical Center and Torrance Memorial Home Health and Hospice.
Core CompetenciesMaintains inventory and provides the first line of support for mobile devices, tablets and laptops.Diagnoses and resolves technical issues remotely as needed.Escalates issues to Manager or appropriate personnel.Installs, configures, and maintains support systems for department.Creates project plans and task list on small projects.Analyzes application problems and workflow as well as user requirements to independently develop alternative process and/or system solutions (along with cost and resource requirements).Assists in the development and documentation of operating/processing proceduresCollaborates with IT to troubleshoot issues and ensures Home Health & Hospice follows device configuration and security standards established for the organization.Communicates technical information to non-technical users.
Department Specific CompetenciesConducts research in emerging technologies and participate in the evaluation of technologies that align with business goals, reduce costs and improve reliability, scalability and security.Informs appropriate individuals of all technical problems or concerns warranting their attention and suggests several possible remedies of courses of action.Participates as a “team player” and works with other analysts, Operations staff, and users in resolving problems.Prioritizes workload requests to meet deadlines agreed upon with users or supervisor.Troubleshoots applications and provides conversion support.Assists department management in determining effective ways to use existing hardware and software to solve information needs.Builds and customizes reports to facilitate workflow.Coordinates with department management and operations staff in planning and monitoring scheduled downtime to perform systems tasks. Assists in preparing, reviewing and updating operations documentation created by Sr. members of the staff.Assists with planning, coordination, and communication of all aspects of the projects and application systems to users, department management, and senior management in written and verbal forms.
EducationDegreeProgramAssociatesComputer ScienceAdditional InformationTechnical training and equivalent related work experience in network computing environment
ExperienceNumber of Years ExperienceType of Experience2Thorough understanding of and experience with personal computer hardware and operating system spec2In-depth experience in supporting Android and Apple iOS devices In depth knowledge and1In-depth understanding of Mobile Device Management (MDM) solutions.Additional InformationN/A
License / Certification Requirements