Senior Business Systems Specialist

HCR Manor Care Toledo, OH
HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

* Provides business and technical leadership, advice and services to supported business units.

* Demonstrates high-level of problem solving skills to identify issues and takes corrective action steps to resolve.

* Demonstrates expert knowledge of services that can be provided by internal IS staff or by external providers.

* Demonstrates expert knowledge of full development life cycle.

* Evaluates new technology, assesses existing technologies, and utilizes expert knowledge of business operations to drive software and hardware technology recommendations that address the strategy of the company, the functional requirements of the business users, and the industry direction.

* Provides qualitative and quantitative analysis to produce functional requirements and gap analysis in accordance with approved methodologies and procedures.

* Combines expert level relationship management and customer advocacy skills in order to act as a liaison between the business user and the IS technical teams to define, evaluate business value, and promote technical solutions that will help improve our business operations.

* Manages vendor relationships.

* Demonstrates ability to lead a large project from inception through delivery.

* Demonstrates expert negotiation, planning, estimating, risk management and cost management skills.

* Utilizes tools provided to develop comprehensive project plan, proactively define and resolve issues that impede progress on projects, and effectively communicates project status.

* Proactively define and resolve issues that impact business units.

* Recommends ways to improve how IS services are delivered to business units.

* Assists in the development of the methodologies and procedures for service group.

* Provides consulting services to the Business Services Director for the supported business unit as well as other areas within the IS Department regarding technical issues.

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements

Bachelor's degree.

Position Requirements

* Five to seven years professional experience in information technology consulting experience (business development, engagement management and service delivery) with 3 years supervisory experience and 1 year managing projects and team leadership experience.

* Experience with Service Now desired.

* Experience with problem/outage management process desired.

* Strong in Excel.

* Exceptional data analysis skills.


Information Technology