IT Help Desk Intern
Welltower Inc.
 Toledo, OH

Requisition Number: ITHEL01405

OVERVIEW:

At Welltower Inc. (NYSE:WELL) we are driving innovation in health care infrastructure and delivery. We envision a new model of care that revolves around wellness – living well, aging well and keeping people out of the hospital. We partner with leading seniors housing and post-acute-care providers and with health systems to fund innovative solutions designed to keep patients out of higher cost, higher acuity settings while delivering better treatment at a lower cost. Our impact will be profound as we advance our work, our mission, and continue to assemble a diverse, talented, performance-focused team of employees.

JOB SUMMARY

The IT Intern will work closely with the rest of the IT infrastructure and Help Desk team. This is a hands-on position requiring basic knowledge of personal computers and various peripherals.

KEY RESPONSIBILITIES

  • Provide first response technical assistance to Welltower employees
  • Identify, diagnose, research and resolve technical hardware and software issues
  • Escalate issues as necessary
  • Utilize Helpdesk software to ensure that all issues are moving toward resolution
  • Install new computers, monitors, printers, phones and peripherals
  • Perform all other duties as assigned

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

  • The ideal candidate will have experience with the following technologies:
    • HP desktops and laptops
    • Microsoft Windows 7/10
    • Microsoft Office 2013, 2016, O365
    • Printers and multi-function devices
    • Internet Browsers
    • Apple iOS
  • Independent learner, go-getter

TRAVEL

No travel is expected for this position.

MINIMUM REQUIREMENTS

Experience: Prior internship experience in IT, Helpdesk or related field is preferred.

Education: Currently pursuing a bachelor’s degree in Information Systems or related field required.

Applicants must be able to pass a pre-employment drug screen.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

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