Beauty Advisor (Part
The Body Shop
 Time, IL

Job Description:

Purpose of role:

  • To uphold and maintain the values of The Body Shop.
  • To maintain a high standard of customer service and care.
  • To work and cooperate with fellow staff to ensure that teamwork and responsibility towards work are always present.
  • To ensure that all efforts are made to effectively maximise sales.
  • To ensure that all operational and merchandising tasks are completed so as to ensure smooth shop operations.

Primary Accountabilities:

Sales Achievement

  • Be aware of the sales targets set and to make all efforts within the shop to try to achieve these targets through customer service and product knowledge.
  • Be fully aware of all shop promotions and to provide feedback on the effectiveness of these promotions.
  • Promote products in accordance to requirements so as to improve sales.

Customer Service

  • Ensure that customer service is the top priority within the shop.
  • Ensure that all selling steps are followed to the fullest so as to maximise customer care.
  • Handle each case of customer product enquiry / concern promptly and positively.
  • Develop and maintain good relations with customers.

Operational Excellence

  • Be aware of all merchandising standards so as to maintain proper display of products.
  • Ensure that all merchandising and housekeeping standards are followed and maintained at all times.
  • Ensure that bays are cleaned on a regular basis and that all products are correctly positioned.
  • Ensure that all storage areas and cupboards are maintained properly and all products stored accordingly.
  • Replenish and receive stocks as and when required.
  • Minimise wastage and ensure that company property is kept in good condition.
  • Operate the POS system as and when required maintaining high standards of accuracy, integrity and customer service.
  • Adhere to all operational excellence policies at all times.

Product Knowledge

  • Attend and participate actively in training sessions in the classroom and at the shop floor.
  • Demonstrate understanding of the products by educating the customers on the benefits and features.
  • Constantly seek to improve one's knowledge and skills through training.
  • Initiate self learning on product trends.

Values

  • Demonstrate commitment to company values in all shop activities.
  • Actively participate in all organised campaigns.
  • Willing to volunteer and support all community programmes where needed.

Experience:

  • At least 3 to 6 months of experience in retail / customer service sector

Qualifications: typically

  • GCE 'N' Level

Competencies required:

  • Knowledge of personal care / skin care products and its industry dynamics is an advantage
  • Good Customer Service / Selling Skills
  • Good Communication Skills
  • People Oriented and Service Oriented
  • Numerate
  • Literate
  • Passionate and positive individual with high energy level
  • Warm and Friendly
  • Team player
  • Open communication channel
  • Open and willing to give and receive feedback
  • Problem-solving attitude
  • Well Groomed