Full-Time Beauty Advisor

Build and strengthen customer loyalty by finding the right solutions to our customers beauty needs. Do you love . . . engaging customers to create a positive experience? Are you energized by . . . consulting with customers to determine their beauty needs? Do you enjoy . . . recommending solutions to help customers look and feel their best?

ACCOUNTABILITIES

BUILDS STRONG CUSTOMER RELATIONSHIPS THROUGH DELIVERING EXCELLENT CUSTOMER SERVICE

* Demonstrates beauty products and describes the results and benefits to the customer

* Educates product knowledge in an engaging way in inform choice

* Reinforces customer's selections by reviewing the use and benefits of products chosen

ACTIVELY LISTENS TO CUSTOMERS' NEEDS TO PROVIDE PRODUCT RECOMMENDATIONS

* Engages customers in conversation to determine beauty needs, style and preference

* Listens for cues to tailor the interaction and better serve our customer

* Encourages customers to explore products through testing and sampling

* Introduce customers to new products that complement their beauty regimen

APPLIES ADVANCED PRODUCT KNOWLEDGE TO BUILD CUSTOMER CONFIDENCE

* Serves as a consultative expert on all product lines

* Shares product knowledge in an engaging way to inform customer choice

* Links multiple products based on desired attributes and results

* Proactively seeks out communication on new products and trends to keep knowledge current

SUPPORTS OPERATIONS THROUGH KOHL'S BEST PRACTICES

* Maintains department cleanliness and hygiene standards

* Stocks and replenishes inventory to support Kohl's in-stock goals

* Distributes samples and gratis in accordance with Kohl's policy

QUALIFICATIONS

REQUIRED

* Excellent verbal and written communication skills

* Ability to lift 50 pounds on a occasional to frequent basis

* Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

PREFERRED

* Prior experience in a retail, sales or cosmetics environment

* Prior experience interacting with customers in a consultative capacity

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