IT Specialist (CUSTSPT/InfoSec)

Department of Defense Texarkana, TX
* Duties

Help Duties Summary

As the world's largest finance and accounting firm, the Defense Finance and Accounting Service (DFAS) pays all Department of Defense (DoD) military and civilian personnel, retirees and annuitants, and major DoD contractors and vendors. We take great pride in serving the men and women who serve America, and invite goal-oriented people like you to challenge yourself while providing a service to our nation. Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits.

DFAS is using the Direct Hire Authority (DHA) for DOD Cyber Workforce Positions to recruit and appoint individuals to positions that meet the definition of "cyber workforce" (also known as "cyberspace workforce") as defined in DoDD 8140.01, "Cyberspace Workforce Management," and must be anticipated to become part of the cyber excepted service. Positions in the cyber excepted service are positions necessary to carry out the responsibilities of the United States Cyber Command.

Vacancy Information: Position is located in: DFAS, Info & Tech Directorate, Infrastructure & Production Support, LAN Support Team, Texarkana, TX.

Who may apply: United States Citizens

Learn more about this agency


* Provides customer support in the planning and delivery of IT services including the receipt, acceptance, configuration, installation, and movement of all personal computers and equipment.

* Create user accounts using Active Directory, and Manage individual and group Microsoft Exchange email accounts, public folders, CAC certification, distribution lists, security groups and shared folder permissions and rights.

* Evaluates and modifies standard practices of IT techniques as required to meet complex challenges of hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and program scripting.

* Work with customers to prepare requirements, system specifications, and other documentation, for use in the design and preparation of data conversion specifications, user manuals and other related documentation per DoD policy and standards.

* Remediate security vulnerabilities and applying Microsoft patches on workstations and servers in accordance with prescribed policies and procedures.

* Security+ certifications are preferred.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status


Promotion Potential


* Job family (Series)

2210 Information Technology Management

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* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship or National

* Background Investigation

* Suitable for Federal Employment

* Registered for Selective Service (if applicable)

* Cyber-Security Certification required as a condition of employment

* This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

* 50 pound lifting requirement.


* 50 pound lifting requirement.

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume.

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards

Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs

Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience

Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as Providing expert level customer support services, to include user management, installation, configuration mapping, troubleshooting, and customer assistance in response to customer's automated system requirements; experience with Window 7 and Windows 10 operating systems, AND in-depth experience in Enterprise environments with Microsoft Exchange client, creating accounts, distribution lists, security groups, permissions, mailboxes, System Center Configuration Manager (SCCM), HBSS (Host Based Security System) Admin, AND Active Directory; installing and providing support for a Local Area Network (LAN), and/or Enterprise Local Area Network (ELAN) and devising or selecting methods to review, validate, or standardize problem resolutions,

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Education is not substitutable for specialized experience at this grade level.

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