GUEST EXPERIENCE REPRESENTATIVE (Customer Service Representative) P/T

Summary:

The Guest Experience Representative is responsible for providing exceptional customer service to ensure positive guest experiences.

Key Job Responsibilities:

* Providing exceptional customer service

* Acknowledging and engaging customers that approach the customer service desk

* Managing customer purchase paperwork

* Entering sales transactions into the computer system with accuracy

* Handling cash, credit card, check, and other financial transactions

* Processing credit applications while maintaining confidentiality of customer records

* Effectively explaining financing plans and other terms of sale to the customer

* Effectively explaining the terms for customer pickup or delivery

* Recalling customer information (pas sales, order status, etc.) from the computer system

* Conducting customer follow-up phone calls

* Working with other employees to attain company goals

* Participating in focus group, safety, and other location meetings

* Interacting with customers and coworkers in an upbeat, friendly manner

* Reporting violations of company policies and the misappropriation of company assets

* Other duties as assigned, essential or otherwise

Knowledge/Skills/Abilities:

* High school diploma or equivalent

* Basic cash-handling/accounting skills

* Previous customer service experience in a retail environment is a plus

* Experience with Microsoft Office (Excel, Word, etc.)

* Experience using various computer systems and programs

* Strong communication skills

* Must have a friendly, helpful demeanor and professional appearance

* Bilingual skills are a plus