Associate
HCL Technologies Ltd.
 Tennessee, IL

Your role

Are you fluent in T-SQL? Do you like to be part of the global database organization as a Sybase Database administrator to provide high level (Level 3) database expertise for day to day support of production and development environments? We're looking for someone who can:

– design and implement complex changes

– troubleshoot and solve incidents

– monitor and analyze performance issues

– work with numerous technical teams to improve core infrastructure

– provide DBA Support for application development and production support teams

– ensure compliance with operational / change management guidelines

Your team

The Sybase Level 3 DBA team is spread across the globe in numerous regions. It is a team of highly skilled and experienced technicians. We have an excellent track record of solving incidents and problems. Our team has extensive performance tuning skills down to a SQL code level. We take ownership until the database issue is solved.

Your experience and skills

You have:

– at least 5 to 8 years' experience and knowledge of the Sybase RDBMS technologies

– good Analytical and troubleshooting experience on above

– experience in large enterprise supporting 500

• servers

– good experience of Sybase Replication

You are:

– a strong communicator, fluent in English

– flexible, open-minded, team worker, with a friendly and pleasant personality

– self-driven, able to work under pressure (deadlines)

– very strong interpersonal and communication skills and experience, holding a demanding client-facing role

– ability to manage, prioritize and solve problems quickly and completely

– willing to work occasionally in nonstandard working hours (nights or weekends) (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.