Front Desk Agent F/T

Destination Hotels Tempe, AZ
Job Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions

* Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day

* Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

* Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty

* Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home

* Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met

* Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Qualifications

* Minimum 2 years strong customer service experience passionately providing service to others and assisting them with cash transactions.

* Able to work flexible hours including weekends and holidays

* 1 year Hotel/Resort Experience preferred

* Excellent verbal and writing communications skills

* Teamwork oriented

* Impressive computer skills ( Microsoft Office Excel, Word, SMS, etc. )

* Associate Degree in Business and/or Hotel Management preferred