Network Operations Analyst

AIC (part of ACS Group) Tampa, FL

The Network Operations Analyst is principally responsible for proactively maintaining and managing the organization’s centralized services, which include N-Able, LogicMonitor and others. These services must deliver consistent value to the organization’s clients by ensuring the following results:

Monitoring and alerting

Operating Systems update management

3rd party application management

Health reporting

Inventory reporting

Endpoint protection management

Daily duties include:

Deploying management agents

Server optimizations and maintenance

Workstation Optimizations and Maintenance

Device inventory auditing

Installing updates, drivers, and firmware manually (if required)

Maintaining technical documentation

Providing accuracy reports from tools

Deploying automation to achieve identified tasks

Maintaining and updating centralized services toolsets

The Network Operations Analyst may function as part of an implementation team onboarding new Managed Services clients as well as provide technical support and guidance to the staff who use these tools or the data from them.

Qualifications:

To be successful at this job, the Network Operations Analyst is must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Educational and experience requirements are included.

Skills/ Attributes Required:

High school diploma required; technical bachelor's degree preferred.

3+ years of experience with N-Able.

Experience with ConnectWise Manage.

Good problem solving and decision-making skills. Ability to understand and analyze complex issues.

Must be motivated, detail-oriented, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.

Ability to communicate clearly and effectively with clients, vendors, and peers.

Desire to provide the highest levels of service to clients.


Required Technical Skills:

Knowledge of Microsoft server and client operating systems

Understanding of TCP/IP networking

Familiar with types of network equipment including routers, switches, access points and firewalls

General understanding of internet protocols including DNS, SMTP, TCP/IP, IPSEC

Not Required but Highly Desirable:

Experience with LogicMonitor or other SNMP based monitoring

Familiarity with scripting and automation

Managing endpoint cloud-based security services

Strong interest in the latest technology and trends

Windows Server 2012/Active Directory exposure and experience remotely managing servers and desktops

Experience working in an ITIL-based support structure and knowledge of ITIL concepts

Ability to use appropriate tools to identify and remove spy-ware, ad-ware, and viruses

Remote troubleshooting using Remote Desktop and other remote control tools

Installation, configuration, and maintenance of monitoring agents

Managed Service Provider experience

Other :

Applicant must be local to the Central Florida area to properly interface with the team

and our clients

Travel Requirements: Regular day travel is a requirement of this position