Client Technology Analyst l Tampa

Pharmerica Corporation Tampa, FL
PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is the second largest institutional pharmacy company in America. PharMerica operates more than 100 institutional pharmacies in over 40 states and serves nursing facilities that care for approximately 350,000 patients.

Summary

Provides Tier 2 support to IT users for all aspects of end-user computing and desktop-based LAN systems hardware and software. Configures, installs, monitors and maintains IT users desktops, software and peripheral equipment; supports internal, external and remote workforce.

Essential Functions:

* Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment.

* Image desktops, laptops, terminals, install software, encryption and configure user profiles.

* Hardware replacement, rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal.

* Trouble shooting network issues within the environment using networking fundamentals, concepts, practices and procedures.

* Document and track to resolution all customer support request/issues within ServiceNow ticketing system.

* Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team.

* Works with Client Technology team and Management to develop and document accurate operating procedures.

* Install and configure BOS controllers, IBM printers, Twinax and IP terminals, Symbol barcode scanners ensuring full functionality and connectivity to IBM AS400 system.

* Identifies, researches, and resolves technical problems for IBM AS400 peripheral equipment (controllers, terminals, printers, barcode scanners, etc.) by reviewing job logs, manuals or via the Internet.

* Works on one or more projects concurrently as project team member.

* Performs other tasks as assigned.

* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Grade Competencies & Behaviors

* 2+ yrs exp or demonstrated hands on desktop and application support job knowledge.

* Able to assist Project Lead and complete project task assignments.

* Shows strong analytical troubleshooting skills

Position Qualifications

* Education/Learning Experience

Required: Associates degree or equivalent work experience in technology field

Desired: Bachelor's degree in computer related field

* Work Experience

Required: Minimum 2 years of experience in a technical support role within an information technology department

Desired: IT customer care background, hands on end user support experience, VDI or thin client experience

* Skills/Knowledge

Required: Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows XP and Windows 7 operating system; working knowledge of MS office applications; Word, Excel, PowerPoint, Access and Outlook; configuration knowledge of peripheral equipment such as printers, scanners and mobile devices; trouble shooting, diagnostic and analytical skills

Desired: Technical document creation experience, AS400 printer configuration experience,

* Licenses/Certifications

Required: Drivers license; A+ Certification

Desired: MCDST, MCSE certification, CCNA Certification

* Behavior Competencies

Required: Teamwork, customer service, dependability, organization, time management and planning, analytical problem solving

EOE M/F/D/V

Accelerate Your Career with PharMerica!

Nearest Major Market: Tampa