OPS RETIREMENT SPECIALIST II - 72901355 (TALLAHASSEE, FL, US, 32399)

State of Florida
 Tallahassee, FL

Requisition No: 479421

Agency: Management Services

Working Title: OPS RETIREMENT SPECIALIST II - 72901355

Position Number: 72901355

Salary: $15.00 per hour

Posting Closing Date: 02/03/2022

OPS Retirement Specialist II

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL

DMS Organization and Mission:

The Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources (HR), group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” DMS’ employees embody four pillars daily: lead by example, serve with excellence, create efficiencies, and challenge the status quo.

Division of Retirement:

The Division of Retirement (division) administers the retirement pension plans for the State of Florida, including the Florida Retirement System (FRS). The FRS is the fourth-largest public state retirement system in the nation, one that is comprised of more than one million active and retired employees of more than 1,000 agencies with the state, counties, district school boards, universities, community colleges, cities, metropolitan planning organizations, charter schools, and special districts. The division also administers the State University System Optional Retirement Program, the Senior Management Service Optional Annuity Program, the Retiree Health Insurance Subsidy Program, and the Municipal Police and Firefighters’ Premium Tax Program. Additionally, the division provides supplemental retirement benefit payments to over 700 Florida National Guard retirees and maintains oversight of the actuarially sound funding of over 480 local government retirement systems.

The Work You Will Do:

As an OPS Retirement Specialist II you will provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.

The Difference You Will Make:

Helping members enter a new phase of their life is very rewarding. Many individuals seek retirement with so much uncertainty and anxiety. As an OPS Retirement Specialist II you will be trained to assist members in this transition by making their process into retirement as simple and informative as possible.

How You Will Grow:

DMS encourages its employees to constantly innovate and seek efficiencies. Our four pillars are expectations for all our workforce, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. You will enjoy your ability to grow in this position and Department.

The Benefits of Working for the State of Florida:

Working as an OPS employee, you will be able to have a flexible schedule. OPS employees can have an opportunity to gain full time employment with the State.

Pay: $15.00 per hour

Your Specific Responsibilities:

Interpret and apply applicable laws, rules, and regulations necessary when communicating with members. Audit and reconcile retirement data to ensure data integrity and accuracy.

Provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations. Complete report or assigned projects in a timely manner. May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.

Perform other duties as required.

Knowledge, Skills, and Abilities:

  • Knowledge of the principles and techniques of effective verbal and written communication.
  • Ability to review data for accuracy, identify errors, and take corrective action.
  • Ability to collect, analyze, and verify data relating to insurance or retirement benefits.
  • Ability to understand and apply applicable rules, regulations, policies, and procedures relating to insurance or retirement benefits.
  • Ability to plan, organize, and coordinate work assignments.
  • Ability to communicate effectively.
  • Ability to use various software applications.
  • Ability to utilize problem-solving techniques.

​​​​​​​Minimum Qualifications:

A bachelor's degree from an accredited college or university and six months of professional experience in the area of insurance, retirement, social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof. Experience in the areas described or any combination of the above, can substitute on a year-for-year basis for the required college education.

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:

DMS.Ability@dms.myflorida.com

DMS.Veterans@dms.myflorida.com

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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