State of Florida
 Tallahassee, FL

Requisition No: 505121

Agency: Management Services

Working Title: OPS RETIREMENT SPECIALIST II - 72901351

Position Number: 72901351

Salary: $15.00 per hour - 29 hours per week

Posting Closing Date: 01/31/2022

OPS Retirement Specialist II

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL

The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing various business-related functions throughout state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, telecommunications, private prisons, and fleet and federal property assistance programs utilized throughout Florida’s state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government. DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state’s workforce. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Under the leadership of DMS Secretary J. Todd Inman, DMS’ employees embody four pillars on a daily basis: establishing a process-oriented mindset; challenging the status quo; creating efficiencies; and respecting state employees.

Position Overview and Responsibilities:

This is a professional position providing customer service to Florida Retirement System (FRS), non-retired members, retirees, beneficiaries, employers, and other stakeholders. The Specialist must have comprehensive knowledge of applicable Florida retirement laws, rules, and Division policies. The seelcted candidate must be able to be seated and to talk for extended periods. Specific duties and responsibilities are as follows:

Interpret and apply applicable laws, rules, and regulations necessary to administer the survivor benefit provisions for Florida Retirement System (FRS) benefits. Review and process retirement applications for survivors, beneficiary designation forms, and other documents for survivor benefit accounts. Audit and reconcile retirement data to ensure data integrity and accurately calculate death benefits. Determine survivor benefits based on analysis of plan membership, beneficiary designations, service credit, and option selection.

Provide customer service by phone, email, or personal interviews with families of deceased members, agencies, and attorneys. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.

Complete reports and proof of life projects in a timely manner. Use proof of life project data to verify continued eligibility for benefits. May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.

Perform other duties as required.

Knowledge, Skills,and Abilities:

Knowledge of the principles and techniques of effective verbal and written communication. Knowledge of basic arithmetic. Ability to review data for accuracy, identify errors, and take corrective action. Ability to collect, analyze, and verify data relating to insurance or retirement benefits. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to insurance or retirement benefits. Ability to train others. Ability to organize data into logical format. Ability to utilize problem-solving techniques. Ability to work independently. Ability to navigate the computer network. Knowledge of word processing. Ability to use various software applications.

Minimum Qualifications:

A bachelor's degree from an accredited college or university and six months of professional experience in the area of insurance, retirement, social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof. Experience in the areas described or any combination of the above, can substitute on a year-for-year basis for the required college education.

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:



An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.