Teller, Part-time 20 Hours, Tacoma, WA

Union Bank, N.A. Tacoma, WA
Description:

Discover your opportunity with Union BankĀ® and become a part ofone of the world's leading financial groups. Union Bank is a member ofMitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in theworld with total assets of over $2.4 trillion (as ranked by SNL Financial,April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're13,000 strong, working together to positively impact every customer,organization, and community we serve. At Union Bank, we aim to be the premierand most trusted West Coast bank, serving customers with high-touch, localdelivery and global capabilities as we leverage our rich, 150-year history.This is all part of our inclusive, high-performing culture supported bycompetitive Total Rewards, including our cash balance pension plan. Join a teamthat's working to fulfill its vision to be the world's most trusted financialgroup.

Job Summary:

The teller position is the main point of contact to servicecustomer transactions in the branch. The teller position has a highdegree of interactions with customers and provides a high level of customer serviceby responding to customer inquiries, processing customer requests, resolvingcustomer issues or referring them to an appropriate party within the branch,and making sales referrals.

Major Responsibilities:

Customer Service Transactions (70%)

Under general supervision, provide outstanding customer service byresponding to customer requests and inquiries. Assist the customer withretail transactions. Respond to customer problems or issues, and assistthe customer in resolving them directly. Escalate more complex problemsto the appropriate supervisor or coworker within the branch if unable toresolve directly.

Responsible for following and adhering to all bank operational andsecurity policies and procedures, including compliance and privacy policies andprocedures to maintain customer confidentiality. Maintain cashdrawer within prescribed cash limits and meet cash balancingrequirements. Conform to all government compliance regulations.

Sales Referrals (15%)

Identify and recommend appropriate bank services to best meetcustomers' needs that result in sales for the branch. Participate insales promotions and meet monthly sales goals.

Other responsibilities (15%)

Participate in training programs that expand job knowledge andunderstanding and meet compliance requirements.

Perform back-up duties such as remote branch capture whennecessary.

Qualifications:

Additional Information:

Skills required:

* Must have effective verbal and written communication skills.

* Ability to learn and use branch equipment.

* Good math, reading, and comprehension abilities.

* Must enjoy working with customers and employees.

Education and experience:

High school diploma or equivalent

Typically requires some customer service experience

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.