Program Specialist 2 - Financial Aid and Workforce Education

Tacoma Community College Tacoma, WA
Position Summary

Organize and coordinate information in support of the Student Financial Aid and Workforce offices. Service as liaison between Financial Aid and Workforce. Coordinate financial aid services to students by reviewing and evaluating financial aid applications, coordinating Workforce awards, determining financial need, and packaging financial aid awards. Provide consultation and direct customer service to students, staff, and faculty. Communicate detailed financial aid and Workforce program information to internal and external customers.

Essential Functions

* Analyze, understand and independently articulate general program eligibility requirements (Interpret and determine need requirements, various grant criteria, Stafford loans, work-study and satisfactory academic progress), the application process, status and timelines.

* Using professional judgment, analyze, review and evaluate financial aid applications.

* Determine eligibility for federal and state funding. Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, federal database matches and academic progress requirements.

* Process financial aid files and make awards to students for federal and state financial aid, including Pell grant, Federal Supplemental Educational Opportunity Grant, federal Direct Loan, Washington State Need Grant, Passport to College, Scholarships and other need and non-need-based aid.

* Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.

* Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.

* Support various office functions by providing direct assistance including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner. Provide clear explanations of complex and technical information.

* Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.

* Maintain the confidentiality of student files and records per FERPA guidelines.

* Consult and review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions

* May conduct classroom visits and outreach events to educate students and the about financial aid and scholarship programs.

* Perform other duties as assigned to support the team in achieving its service objectives.


Minimum Qualifications

* Associates degree from an accredited college or university.

* Two years' experience working in a financial aid office or closely related office experience. (Bachelor's degree and some financial aid office experience may substitute for the two years' experience.)

* Intermediate word processing, spreadsheet, and database software skills (Microsoft Office preferred).

* Strong oral, written and interpersonal communication skills

Preferred Qualifications

* Experience awarding financial aid.

* PeopleSoft experience.

* Budget reconciliation/monitoring experience.

Conditions of Employment

* Must not be in default of a student loan or owe a Title IV repayment.

* Successful completion of a criminal history background check prior to employment.

* Regular and predictable attendance.

The Successful Candidate Must Demonstrate

* Detail oriented; innovative, accountable and poised in fast paced team-oriented environment.

* Excellent customer service skills; including building and maintaining internal/external customer satisfaction.

* Excellent communication skills, both oral and written, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.

* Ethics, integrity and sound professional judgment.

* An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.

* Excellent organizational skills and interpersonal skills.

* Ability to be accurate, timely, and very detail oriented.

* Ability to establish and maintain positive and respectful working relationships with internal and external customers.

* Excellent verbal and written communication skills.

* Must maintain a high degree of honesty and protection of confidential and payroll rated data

* Ability to multi-task and prioritize work flow with multiple high priority deadlines.

Application Process

Application Materials & Procedures

Complete application packages must include the following:

* Tacoma Community College online application form.

* Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.

* Copies of transcripts for all colleges and universities attended.

Terms of Employment

This is a full-time staff position scheduled to work during the academic year Monday through Thursday; 9:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm. Summer schedule is Monday through Thursday; 7:00 am to 5:30 pm. Flexibility in scheduling is required to meet business and program needs. The salary range is $3,044 to $3,961 per month. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. The College offers a generous benefits package to include: life, health, dental and long-term disability insurance, retirement, vacation and sick leave and holiday pay. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is required within 30 days of employment. The layoff unit for this position is "Project Employment".

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator

Tacoma Community College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Bill Saraceno, Title II and Title IX, 253-566-5050; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College 6501 S 19th St Bldg. 14, Tacoma WA 98466