Patient Service Center Representative II - Full Time Days - Tacoma

Tenet Healthcare Corporation Tacoma, WA
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to work in a production driven call-center environment

* Familiarity with working with dual computer monitors (may be required to use dual monitors)

* Must have basic typing ability

* Must have working knowledge of Windows based computer environment

* Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously

* Extensive multitasking ability

* Strong written and verbal communication skills

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

* Required: High school diploma or GED

* Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program

* Preferred: Telephone/call center experience

* Preferred: Pre-registration and/or scheduling experience

* Preferred: 2-3 years of customer service experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to work in sitting position, use computer and answer telephone

* Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Office Work Environment

* Hospital Work Environment

TRAVEL

* Approximately 0% travel may be required

Patient Access