General Manager

New Castle Hotels LLC Syracuse, NY
General Manager

AS a New Castle Hotels & Resorts' General Manager, you are a true Hospitality Professional and have a deep understanding and proven track record of success and operational excellence. You know how to deliver a superior result for the guest, the employees, your community and of course for the ownership via the bottom line. You are THE key executive at your property, with a team looking to you for guidance and, as their leader, you ensure that guests are wowed by a caring, well-trained and highly motivated staff. In the role of General Manager, you will:

* The Buck Stops at Your Desk – oversee all departments - the managers and supervisors as well as the staff all report to you either directly or indirectly. Bottom line is that it is your job to ensure a safe and guest centric environment, as well as a positive employee experience so you need expertise in all phases of hotel management – food & beverage, sales & marketing, revenue management, rooms, housekeeping, engineering, spa, human resources, etc.

* Walk the Talk – walk your hotel every day, taking key managers with you so they can learn through your eyes and mentorship. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you.

* Be a Finance Guru – set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively manage the budget process. Be proactive vs. simply reactive to ensure your areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience.

* Be a Visionary and an Innovator –let your passion for the industry and your vision inspire your staff to build a great team of individuals driven to do their best, executing successful and innovative strategies which drive profit to the bottom line.

* Be the Communicator – work closely with both the corporate team and your ownership to understand their priorities and expectations so you can share their vision with your team.

* Be Manager on Duty.

Requirements

Requirements

This role requires at least four years of progressive experience in senior hotel management roles, with prior GM experience and/or company/flag experience required for certain roles. A 4-5-year college degree in Hospitality or Business Management preferred together with experience in F&B and Rooms. GM candidate must have the ability to deliver profitable revenues, as well as proven leadership and management skills, including the ability to deal with difficult people politely but effectively. To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, hotel management and – if required – ownership and to be able to evaluate and select among alternative courses of action quickly and accurately. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently - with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing or walking, often required. This role will require the ability to bend, stretch, twist or reach, while working under variable temperatures and noise levels, both outdoors and indoors, and around chemicals, fumes, odor hazards, dust and mite hazards.

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