Claims Customer Service Representative

Position Summary:

Our Kemper Operational Team is looking for a Claims Customer Service Representative to join our Syracuse, NY office. You will provide telephone customer service and assistance to callers and provide clerical support to the claims adjusting and management staff. The Claims Customer Service Representative will provide status updates and route calls to appropriate parties. This role is part of a team environment, which requires group accountability to complete all necessary support and functions of the Operational Team as a whole.

Position Qualifications:

* 1+ years of customer service experience required.

* Requires a high school diploma or equivalent education.

* Auto insurance claims experience a plus.

* Working knowledge of basic insurance industry terms and practices is a plus.

* Proficiency in MS Word, Excel and MS Outlook applications required.

* Heavy typing and data entry required.

* Bilingual in Spanish preferred not required.

Our employees enjoy great benefits:

* Qualify for your choice of health and dental plans within your first month.

* Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

* Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

* Contribute to your community through United Way and volunteer programs.

* Balance your life with generous paid time off and business casual dress.

* Protect what you love with discounts on home and auto insurance products.

* Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper's underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.

* Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

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