UX Researcher
Iconma, L.L.C.
 Sunnyvale, CA

UX Researcher

Location: Sunnyvale, CA

Duration: 12 months with possible extension


  • Unified Fulfillment and Optimization (UFO) team helps deliver hundreds and thousands of computers a year and network capacity that lets us contribute 25-40% of the global internet user traffic, all in support of serving billions of queries a day from our users.
  • The total spend on this infrastructure is about 10 billion dollars per year, that's a big deal!
  • The UFO UX team designs tools used by client engineers to help them Forecast, Plan, Deliver and Automate the processes with the aim to minimize this cost so that client can continue to scale.

This brings up unique challenges of building enterprise tools that helps our users with tasks like:

Projection analysis


What-if Analysis

Pattern Detection

Exception handling

... and much more.

We are UX designers, UX researchers, Visual designers, and UX engineers, trying to harmonize UX across UFO and enabling meaningful insight generation driven by interactive data visualizations and innovative enterprise design solutions.

This role will involve running user research activities for the UFO. Candidate will partner with designers to envision how we could address user needs, collaborate with product management to make sure we're building viable products, and iterate with engineering to hold our products to high UX standards. We understand our products and technical capabilities in-depth, so our research directly translates into product improvements and uncover new product opportunities.

We envision the researcher will also lead Design Sprints and Research Sprints with design and engineering in order to translate research insights into design and engineering plans and requirements.

Candidate will also be conducting usability studies, run surveys, perform qualitative user research, and synthesize the research findings to share with the rest of the team.


Plan and conduct end-to-end UX research at the foundational, exploratory, and evaluative phases of the product-development life cycle.

Collect and analyze user insights via various qualitative and quantitative methods.

Work with designers, product managers, engineers and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

Understand and incorporate complex technical and business requirements into research.

Evangelize research findings to diverse audiences through written reports and oral presentations.

Planning, observing and moderating usability testing sessions and interviews.

Administering questionnaires, surveys, and interviews.

Taking notes during user study sessions.

Analyzing qualitative & quantitative data.

Creating reports.

Analyzing, interpreting and summarizing existing research reports.

Communicating findings from the study to the stakeholders.



  • B.A./B.S. (completed) or M.A/M.S./Ph.D. (in progress or completed) in Human Factors, Psychology, HCI/Computer Science, or other field emphasizing human behavior Detail-oriented and ability to work fairly independently on a variety of tasks Persuasive communication that is grounded in data


Usability testing and Foundational research.

Skill Matrix

Skill Name Level (1-5, 5 being the highest) Years Mandatory (Yes/No) Description

1 2 3 4 5

Usability testing 5 0-3 Years No

Foundational Research 5 0-3 Years No

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.