UX Designer, Alexa Smart Home

Amazon.com Services, Inc.
 Sunnyvale, CA


Job summary

On the Alexa Smart Home Team, you will have an enormous opportunity to impact the customer experience, design, and ship cutting edge products and experiences that will be used every day by people you know. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history.

Key job responsibilities

As a UX Designer for Alexa Smart Home you would:

  • Create world-class, user-centered designs through consideration of market research, business requirements, customer feedback, and usability study findings
  • Translate business requirements into use cases and high-level customer experience requirements
  • Design the UI architecture, interface, and interaction flow of new voice, web, and mobile applications
  • Direct the visual design of the web and mobile applications
  • Develop conceptual diagrams, wireframes, visual mockups, and prototypes
  • Develop and maintain detailed user-interface specifications
  • Present design work to the user experience team, product team, Amazon.com executives, and external partners for review and feedback
  • Work with our usability and data mining teams to assess and optimize new and existing features and page frameworks
  • Develop high level strategy for Alexa Smart Home customers for both near and long term.
  • Collaborate with other design team members on Alexa Smart Home experiences, frameworks, process, and best practices.

About the team

Our Tenets:

  • Familiarity over novelty: We strive to use paradigms that customers are comfortable and familiar with. When we do invent, we create concepts that feel natural and easy to use, mapping to real-world mental models and conventions in order to be more readily understood by customers.
  • Guide and provide choice: We will assist customers to make the right choices for the household by suggesting options that cater to their needs and customer life cycle. Customers should feel comfortable making decisions for themselves.
  • Design for confidence over speed: We will bias toward experiences that prioritize clarity at the cost of up-front speed in order to achieve customer long-term confidence, trust, and efficiency.
  • Don’t sacrifice context for the sake of consistency: We strive to help the customer do what’s most important to them, including control, configure, and take action. We do this based on the customer’s environment, situation, and modality, and evolve patterns to accommodate new contexts as needed.
  • Strive for brevity, simplicity, and focus: Smart home is new tech with new paradigms, and our customers are learning as they go. Give customers a clear path forward by prioritizing information ruthlessly. Don’t add cognitive load by mixing messages.

Basic Qualifications

  • Bachelor’s degree in Interaction Design or equivalent design-related field
  • 5+ years of experience as an interaction designer, user interface designer, or similar role
  • Experience with Photoshop, Illustrator, InDesign, Sketch or their functional equivalents
  • Experience with design tools, such as InVision, Sketch, Axure, or Omnigraffle.
  • A portfolio demonstrating relevant design experience with work samples showcasing process sketches, design documentation and detailed design presentations.

Preffered Qualifications

  • Master’s degree in design-related field
  • Experience working directly with developers for implementation of designs
  • Design experience on tablet, mobile, or television consumer devices
  • Ability to extract complex concepts and quickly turn around rigorous flows and mockups reflecting a range of options
  • Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
  • Visual design expertise demonstrated through mockups and style guides
  • Additional design skills in related fields, including motion design and prototyping

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.