Front Office Manager (Salary)

Hersha Hospitality Management, LP Sunnyvale, CA

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

* Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.

* Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

* Supervise all guest services department managers.

* Review correspondence from guests and incident logs and direct staff according to information obtained.

* Oversee all vendor and personnel contracts throughout the hotel.

* Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

* Follow sustainability guidelines and practices related to HHM's EarthView program.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Perform other duties as requested by management.

Position Requirements

* Associate's or Bachelor's degree preferred.

* 2 to 5 years hospitality related experience.

Work Environment and Context

* Work schedule varies and may include working on holidays and weekends.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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