Host

Traditions Spirits Sulphur, OK

Welcome guests, seat them at tables or in lounge, and help ensure quality of facilities and guest service. Presents menus to guests and answers questions about menu items, making recommendations upon request. Is thoroughly knowledgeable in all aspects of the menu, ingredients, and prices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE: Traditions Spirits® may change the requirements of this job description at any time. These include, but are not limited to the following:

* Greet guests, escort them to their seats or waiting areas, and present them with menus and wine lists

* Assign guests to tables suitable for their needs

* Direct guests to coatrooms and waiting areas such as lounges

* Ensure guests are seated promptly, be attentive at all times to guests seated in waiting areas or lounge

* Inspect dining and serving areas to ensure cleanliness and proper setup

* Explain how various menu items are prepared, describing ingredients and cooking methods

* Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed.

* Receive and record guests' dining reservations

* Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service

* Speak with guests to ensure satisfaction with food and service, and to respond to complaints

* Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety

* Check with guests to ensure that they are enjoying their meals and take action to correct any problems

* Explain how various menu items are prepared, describing ingredients and cooking methods

* Inform guests of daily specials

* Present menus to guests and answer questions about menu items, making recommendations upon request

* Describe and recommend wines to guests

* Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required

* Prepare tables for meals, including setting up items such as linens, silverware, and glassware

* Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning

* Stock service areas with supplies such as coffee, food, tableware, and linens, fill salt, pepper, sugar, cream, condiment, and napkin containers, etc.

* Take orders from guests for food or beverages when necessary

* Prepare checks that itemize and total meal costs and sales taxes

* Present bills, accept payments, operate cash register

* Prepare cash receipts after establishments close, and make bank deposits

* Maintain personal health and sanitation standards (wash hands when using restroom, etc.)

* Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety

OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

* Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

* Performing day-to-day administrative tasks such as maintaining information files and processing paperwork

* Uniforms and/or clothing should always be "on stage clean"

* Always wear safety slip resistant shoes.

* Always wear safety belt when lifting objects over 20lbs.

* Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought

* Superior attendance and punctuality

* Attendance in mandatory meetings, training, workshops, and/or seminars

* Adhere to organization policies and procedures

WORKING CONDITIONS AND PHYSICAL EFFORT:

* Standing during entire shift

* Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes

* Lifts and carries tubs and cases, weighing up to 30 lbs

* Essential hand/eye coordination

* Work is normally performed in a typical interior restaurant work environment

* Noise level is moderate to high

* Moderate or high exposure to cigarette smoke

* Limited exposure to physical risk

* Moderate physical effort required

* TMJ

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

* High School Diploma or equivalent with a minimum of 1 year relevant experience desired

* Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction desired

* Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests

* Good oral and written communication skills

* Mature judgment and professionalism in handling all matters

* Ability to read, write, and understand orders

* Excellent oral and written communication skills

* Good computer skills

* Mature judgment and professionalism in handling all matters

* Ability to read and understand information and ideas presented in writing

* Ability to handle cash, give change, and balance receipts at end of shift

* Excellent organization and problem solving skills

* Knowledge of InfoGenesis software