Citrix System Engineer IV
MAXIMUS, Inc.
 Suitland, MD

Job Description Summary

MAXIMUS is seeking a Citrix System Engineer to support a critical National Oceanic and Atmospheric Administration IT project located in Suitland, Maryland. Project Specific Job Duties: •Manage multiple / simultaneous projects and service issues•Support production Citrix environment including maintaining Active Directory environments and services within a Citrix deployment, including multi-factor authentication and multi-domain environments•Provide leadership, expertise and strategic guidance on critical data systems that span multiple systems and groups•Provide engineering leadership in the update/creation of the Citrix XenDesktop and VDI solutions•Monitor, evaluate and remediate issues within the Citrix XenDesktop environment•Monitor the available virtual machines within the XenDesktop environment•Configure and maintain Citrix Netscaler (ADC)•Configure and manage Citrix Gateway•Configure and manage Citrix StoreFront•Basic VMware and SQL configuration skills•Basic networking and routing skills•Monitor and troubleshoot Hyper-V issues and concerns •Monitor the interaction between Citrix, Windows and SQL•Provide on‐the‐job training to staff, as needed•Develop and maintain documentation of all processes associated with administration of the network and duties performed •Ensure compliance with policies and procedures including DISA STIG requirements•Ensure problems and error conditions are promptly and appropriately addressed.•Work with the patching team on the development of patches that will be applied to the Production system•Establish and maintain configuration and recovery documentation for designated systems.The Ideal Candidate will possess the Following Additional Education and Experience:•Bachelor's Degree from an accredited college or university in Network Engineering, Computer Science required, equivalent years of experience will be considered in lieu of degree•At least eight (8) years' experience working in the IT industry required, with emphasis on Citrix configuration and management•CCIE preferred, CCNP required•Experience with Cisco hardware and software (Cisco Switches, Routers, IOS) •BICSI Installer 2 Certification, Copper•Experience with Windows, Windows Server, Linux and Unix (Solaris) OS•Understanding of TCP/IP, VLANS and routing protocols (EIGRP, OSPF, BGP)•Understanding of IP services (DHCP, TFTP and DNS)•Organizational Skills (ability to organize large amounts of data in a logical manner)•Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route•Strong communication skills are required•Strong documentation skills are required•Ability to convey technical concepts to non-technical executives and managers•Competent administrator of mixed-technology solutions•Act as part of a structured operations team in support of resolving technical issues•Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects requirePreferred qualifications: •Citrix Certified Associate – Virtualization (CCA-V) (CCA/CCEA/CCEE accepted)•A combination of five (5) years of experience to include the following areas

  • System administration experience with Citrix or VMware products and other relevant virtualization technologies•SQL Server (2014 experience preferred)•Microsoft Server (2012 R2 experience preferred)•Microsoft DHCP/DNS Server•Active Directory•Experienced with complex troubleshooting•Able to support or lead troubleshooting efforts•Meet minimum requirements of BICSI Installer 2, Copper, including:•Interpret cable plant drawings, plans and specifications•Properly test and troubleshoot new or existing copper installations•Discuss and recommend cable plant modifications, including media selection, based on applicable codes, standards and best practices.•Understand and discuss implications of new or existing cable plan infrastructure.

Job Description

Essential Duties and Responsibilities:- Responsible for the computer systems analysis, requirements analysis, modeling, configuration, monitoring and support for mission-critical applications supporting enrollment and call center operations.- Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.- Provide 3rd level support for operations to resolve critical issues quickly. This may include occasional off-hours and weekend work and periodic on-call support.- Provide training and mentoring to others to help them be successful in a system support role.- Lead the monitoring and testing of application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.- Create and maintain documentation including standard operating procedures, work instructions, system diagrams.- Work closely with business and systems analysts to define system requirements to meet both internal and external customer needs.- Drive system improvements that optimize the quality, performance, and growth metrics for the enrollment and call center operations.- Facilitate and oversee meetings with the testing and QA teams to formulate test strategies, test plans, and test cases particularly for load/stress testing scenarios.- Provide status updates to manager, and project manager on project progress, challenges, issues, and end-user satisfaction.- Research and recommend innovative and automated approaches for system administration tasks.- Write and maintain custom scripts to increase efficiency and reduce effort for maintenance, monitoring and trouble-shooting tasks.- Perform other duties as assigned by management.Minimum Requirements:- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

  • Computer Professional job profile.

MAXIMUS Introduction

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.