IT Supervisor

Destination Hotels Stowe, VT
Job Overview

Under the supervision of the IT Director, this position is responsible for implementing and maintaining all information technology related assets associated with the property. S/he will provide maintenance and support for desktop and laptop computers and provide end user support for hardware and software problems. S/he will also be responsible for installing, maintaining, repairing, administering and troubleshooting equipment and software necessary for operation of the Local Area Network, Phone System, and the Audio Visual Department as needed.

Essential Functions

* Administration, installation, configuration, and troubleshooting of all site hardware and software

* Support of end user, infrastructure, back office and guest environments

* Develop and maintain documentation of all hardware, systems and software licensing

* Make recommendations for improvements and enhancements to existing systems

* Act as technical lead for installations and upgrades of property systems and hardware

* Manage warranties, replacements and upgrades of all hardware and infrastructure

* Assist in planning and budgets for all aspects of IT environment

* Maintain IT audit compliance in accordance with current standards

* Maintain PCI compliance for all in scope systems

* Communicate and enforce adherence to all company IT security standards, practices and requirements

* Maintain end user training program related to compliance and best practice standards

* Act as technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements


* Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required

* Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred

* Experience with Microsoft software required

* Experience in a networked computer environment

* Excellent oral and written communications skills required

* Knowledge of wireless (Wi-Fi) systems

* Previous Hotel or Resort experience desired

* Must be able to work flexible days/hours – some on-call duty is required

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