Repair Department Technician

Henry Schein Stoneham, MA
Zahn, a Henry Schein company, is seeking a Repair Department Technician.

JOB OVERVIEW:

This position is responsible to repair high tech equipment, provide quotes to customers, and maintain adequate repair parts inventory to ensure timely turnaround.

KEY RESPONSIBILITIES:

* Repair high tech equipment in accordance with repair processes and quality guidelines.

* Evaluate, estimate and process high tech equipment that come in for repair.

* Maintain adequate inventory to complete repairs and placing orders as needed to maintain inventory requirements.

* Contact customers with repair estimates as requested and obtain approval for repairs.

* Properly package and send high tech equipment for return delivery.

* Prepare inventory usage and other reports as required/requested by manager.

* Input repair orders into invoicing system.

* Participate in special projects and perform other duties as required.

* In addition to the essential duties and responsibilities listed above, also responsible for:

* Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.

* Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SKILL:

Understanding of the job and able to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.

COMPLEXITY:

Ability to work with small components, analyze and solve problems, strong mechanical aptitude, attention to detail, professional demeanor, basic computer skills, good verbal & written communication skills in English.

SUPERVISION:

Work under minimal supervision and may determine methods and procedures on new assignments.

WORK EXPERIENCE:

Typically 2 or more years' experience with electronic or small equipment repair.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training.

GENERAL SKILLS & COMPETENCIES:

* Good time management skills and the ability to prioritize work and meet deadlines

* Very good attention to detail and accuracy

* Customer service oriented and the ability to work with complex issues

* Ability to plan and arrange activities

* Very good interpersonal communication skills

* Very good written and verbal communication skills

* Ability to maintain confidential and highly sensitive information

* Ability to work in a team environment

* Ability to multi-task

* Establish productive working relationships at multiple levels within the organization

Specific Skills and Knowledge:

* Ability to work with small components, analyze and solve problems, strong mechanical aptitude, attention to detail, professional demeanor, basic computer skills, good verbal & written communication skills in English.

TRAVEL / PHYSICAL DEMANDS:

Travel typically up to 50%. Office environment. Must be able to lift 75lbs if required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.