Carelink Call Rep, Carelink, PRN Days - Piedmont Henry
Piedmont Healthcare
 Stockbridge, GA

JOB PURPOSE:

Managing all calls coming in to the Care Central call center. Registering patients in EPIC system. Assigning beds using electronic bed management system. Performing administrative duties as assigned by manager/supervisor. Utilizing electronic staffing system to verify and update staffing.

KEY RESPONSIBILITIES:

  • Answers calls coming through the Care Central call center.
  • Prioritizes and directs calls based on clinical needs and department protocols.
  • Facilitates admissions and transfers in an accurate and expeditious manner.
  • Exhibits proficiency in use of various electronic systems.
  • Assigns rooms in an appropriate and timely manner as directed by Supervisor.
  • Performs administrative duties as requested by manager/supervisor.
  • Performs staffing functions as directed by manager/supervisor.
  • May maintains accurate list of sitter needs and updates/redeploys sitter as changes occur.
  • Accurately inputs information into the transfer database in a timely manner

MINIMUM EDUCATION REQUIRED:

High school graduate or GED Equivalent

MINIMUM EXPERIENCE REQUIRED:

One (1) year of prior healthcare experience, including familiarity with medical terminology.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

ADDITIONAL QUALIFICATIONS:

Excellent communication skills; must be able to communicate effectively with physicians.

Proficiency in using a variety of electronic systems—EPIC, bed management, staffing, and other databases. Flexibility, professionalism, ability to work effectively in a call center environment.