Interior Designer
la-z-boy
 Sterling, VA

BASIC FUNCTION:

Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.

KEY RESPONSIBILITIES:

In-Home Design:

  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional

installation service

  • Execute and champion the In-Home Design process per company guidelines
  • Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design project
  • Considerable independence is required for the In-Home Design process

Sales Culture and Promotions:

  • Drive sales to consistently achieve established In-Home program sales goal
  • Team with Store Manager, Sales Manager, Sales Lead and selling team to promote the In-Home Design program and drive overall store sales
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet established goals as set by management

Customer Experience Excellence:

  • Meet and greet customers that come into the store
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
  • Make sound business decisions to deliver customer satisfaction and promote team environment

People Development

  • Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
  • Assist with training, coaching and developing the selling team
  • Create a positive and exciting working environment for all store associates
  • Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
  • Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
  • Leads with the highest ethical standards and demands the same from their teams
  • Ensures associates are provided the necessary tools to perform job responsibilities
  • Coach and counsel team based on results
  • Maintain a positive working relationship with all store associates

Store Standards / Operations:

Effective manager on Duty (MOD)

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanline
  • Adhere to general store operational procedures and guidelines
  • May be responsible for opening and closing of the store
  • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
  • Know what is happening on the floor at all ti Be willing and able to jump into every sale and close it.
  • Show a sense of urgency, enthusiasm and excitement with the staff and customers
  • Other duties as assigned

MINIMUM JOB REQUIREMENTS:

  • Bachelor’s degree in Interior Design with one (1) to two (2) years’ experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
  • CIDA accreditation and/or ASID membership preferred
  • Previous selling experience strongly preferred
  • Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
  • CAD training a plus
  • Experience in using floor and space planning applications
  • Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
  • Excellent communication skills, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate and build rapport
  • Ability to effectively manage time and conflicting priorities
  • Ability to work effectively and productively with others as a team
  • Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
  • Initiative to meet assigned goals, missions and objectives
  • Strong attention to detail

SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.