Customer Service Representative I

Lovesac Stamford, CT
At Lovesac, were dreamers. Were united by our belief in a better tomorrow and our desire to make the world a better place. When you join the Lovesac team, youll work alongside an incredible group of passionate professionals who take pride in our company. Were committed to sustainability, positivity, and above all else, spreading the love.

At Lovesac we believe you should be free to live the life you love. As a Customer Service Representative I, you support our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. You have passion for the product and use your knowledge to sell, help and educate our customers.

Key Job Responsibilities

* Is responsible to meet or exceed all goals and key performance indicators (KPIs)

* Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus

* Provides customer satisfaction within 24 hours through effective and timely resolution of a variety of customer inquiries

* Increases revenue through the execution of various sales initiatives

* Uses resource documentation for reference and training tools provided to deliver exceptional customer service

* Meets productivity and quality standards as outlined in your key performance indicators (KPIs)

* Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesacs values and organizational requirements

* Handles all customer service issues professionally coming to a collaborative resolution knowing when to appropriately escalate issues

* Assists the team and management with projects and tasks as needed

* Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards

* Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company

Requirements & Qualifications

A candidate should have a high school diploma or equivalent and at least one-year experience in a call center environment or comparable customer service experience. You are proficient in Microsoft Office, POS systems, Internet, and have excellent and clear written and verbal communication skills. You are willing to learn new systems and processes.

A Customer Service Representative I is a proven sales driver and uses his or her product knowledge to meet or exceed KPIs and goals. You meet customer expectations and act always with the customer in mind. A Representative has proven time management skills and quickly adapts to a changing business environment; able to prioritize responsibilities and multi-task with the appropriate level of urgency. You listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations. A Representative is accurate, providing correct information to customers to resolve issues to the customers satisfaction. You are accountable and take responsibility for his or her actions. A Representative stays up to date on changes to products and processes, always offering the correct information for our customers. You respect people and comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.

A Representative must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse. You are required to travel, as required by the Company in its sole discretion, to out of town meetings and conferences using various forms of transportation.

Our showrooms including our website are open seven days a week and require morning, evening, weekend and holiday availability. You work in our Headquarters located in Stamford, CT.

Job Type

Full-time, Entry level