Program Manager

 St Paul, MN

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

The Program Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The PM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. The Program Manger will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Program Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Carrier customers.


  • Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization’s project management framework
  • Managing project intake into the portfolio
  • Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members
  • Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans
  • Facilitating requirements gathering discussions and business process changes
  • Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations · Effectively managing expectations of stakeholders involved in a project
  • Ensuring all projects are being run in accordance with the Benefitfocus Way
  • Providing input to Project Office on implementation best practices and processes
  • Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus
  • Other duties as assigned


  • Proven leadership skills and ability to direct and manage team members in a matrix environment
  • Ability to articulate value for each implementation
  • Ability to recognize and understand client business issues and guide solutions
  • Resourcefulness: ability to examine all possible options when resolving a problem
  • Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients
  • Excellent organizational skills; detail- and deadline-oriented
  • Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership


  • Bachelor’s Degree
  • 6 + Years Experience
  • Graduate Degree Preferred
  • PMP Preferred
  • Proficiency in MS Project, Excel, Outlook, PowerPoint, Visio