Country: United States (US)
Location: Springfield, Ohio (US-OH)
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.
POSITION TITLE: Invoicing & Collections Specialist
REPORTS TO: Office Operations Process Manager
Konecranes is looking for a proficient Invoicing & Collections Specialist to invoice customers and collect outstanding payments. The Invoicing & Collections Specialist is responsible for invoicing within SAP, and for all aspects of collections including resolving customer billing problems and reducing accounts receivable delinquency.
Our Invoicing & Collection Specialist should exhibit professionalism and trustworthiness. They should be well organized and have a high attention to detail. They should have excellent communication and negotiation skills and be able to work in a team or independently.
- Review invoicing data for accuracy and ensure compliance to customer requirements
- Complete the invoicing process within SAP
- Send invoices to end customers
- Maintain customer contact information and billing requirements
- Complete customer follow-up to ensure the receipt of invoice and payment expectations
- Follow up with customers with an outstanding AR balance
- Provide feedback to management regarding late paying customers
- Assist in resolving customer disputes, sometimes working with other internal groups
- Submit invoices to customer third party billing sites as required
- Other administrative tasks as required
EXPERIENCE: Must have 2+ years of experience in office administration and accounting related duties. Knowledge of basic accounting and office administration principles required. Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products. Must have professional telephone skills, good interpersonal skills and multi-tasking and prioritizing abilities. Experience in a centralized collections environment is preferred.
OTHER REQUIREMENTS: Must be dependable, willing to work additional hours, as required and be team-oriented.
EDUCATION: High School Diploma or equivalent required. Associates degree preferred.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.