Global Services Education and Training Specialist Leader

BD (Becton, Dickinson and Company) Sparks Glencoe, MD
Job Description Summary

Job Description

The Global Service Education and Training Leader will lead a team of applications and technical instructors. This professional is responsible for building and sustaining a high performing global training team that contributes to strong customer loyalty for the BD Diagnostic Systems business. This will be accomplished through the development of comprehensive training and development strategies and the execution of tactical training programs. This position will work in close partnership with key senior business leaders and WW Service partners to ensure that short and long-term Service objectives for BDDS are achieved. Additionally this role is responsible for leading training in key and critical business areas. These areas include but are not limited to Global Service Employee Onboarding, ServiceMax implementation and sustainment, Customer Experience Soft Skill Training and Global Business Managers Training course.

Reporting to the Director of Global Service Learning and Development, The Global Service Education and Training Leader will lead a team of applications and technical instructors. This professional is responsible for building and sustaining a high performing global training team that contributes to strong customer loyalty for the BD Diagnostic Systems business. This will be accomplished through the development of comprehensive training and development strategies and the execution of tactical training programs. This position will work in close partnership with key senior business leaders and WW Service partners to ensure that short and long-term Service objectives for BDDS are achieved. Additionally this role is responsible for leading training in key and critical business areas. These areas include but are not limited to Global Service Employee Onboarding, ServiceMax implementation and sustainment, Customer Experience Soft Skill Training and Global Business Managers Training course.

ROLE RESPONSIBILITY

Lead and manage the team of applications and technical instructors. Lead training in key and critical business areas. (i.e. Global Service Employee Onboarding, ServiceMax implementation and sustainment, Customer Experience Soft Skill Training and Global Business Managers Training course) Lead/Participate in scheduled systems training sessions in BDDS for Applications, Field and Remote service, Dealers and Distributors (Contractors) and customers. Execute training against demand planning schedule for applications and technical training globally Lead and manage the Global Instructor Certification and Qualification Program Identify training needs by evaluating strengths and weaknesses Translate requirements into trainings that will groom customers and BD Associates employees for the next step of their career path Customize training materials to enhance student learning Direct structured learning experiences and monitor their quality results Acclimate new hires to the business and conduct orientation sessions Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Periodically evaluate ongoing programs to ensure that they reflect any changes Stay abreast of the new trends and tools in employee development Participate in services escalations, Service Bulletins and Extended Core Teams for New Products

MINIMUM QUALIFICATIONS:

KNOWLEDGE AND SKILLS:

Technical Knowledge & Skills:

Excellent presentation and communication skills Ability to work with minimal direction to create concise, effective communication materials Global and culturally focused Effective organization, global coordination and goal setting Adult Education Principles Facilitation and training principles in multi-modal delivery environment

Behavioral Skills:

Classroom Management – Maintain oversight and coordination of classroom environment Safety – Promote safety through Personal Protective Equipment (PPE) and closely follow BD Environmental Health and Safety policies and procedures. Customer Focus – anticipates needs of internal and external customers and delivers solutions to improve image and loyalty Action Oriented - agile and timely to deliver Process Effectiveness - understands the results that need to be achieved and establishes efficient plans for self or others to achieve them (new and improve) Personal Responsibility - takes ownership of responsibility without waiting for direction Innovation - Ability to make something from nothing

EDUCATION AND EXPERIENCE:

Requires a Bachelor's degree in Education, Training, HR or related field/experience. 2 or more years' experience with education training and delivery in medical diagnostic systems 3 or more years of project leadership and management 5 or more years' experience implementing projects within a cross functional organization highly desired. Adequate knowledge of learning management software Familiarity with traditional and modern training methods, tools and techniques Familiarity with talent management and succession planning Ability to conduct cost-benefit analysis and calculate training ROI Sound decision making and organizational skills Ability to present complex information to a variety of audiences

PHYSICAL REQUIREMENTS:

Regularly required to sit, stand, bend and reach. Ability to view computer monitor and use keyboard for prolonged period of time Ability to sit for prolonged period of time, handling, fingering, listening, near vision, midrange vision in connection with performing essential functions. Some global travel maybe required

Primary Work LocationUSA MD - Baltimore

Additional Locations

Work Shift1st Shift 8am-530pm (United States of America)

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