Sales and Service Banker 1 - REMOTE Nationwide

HSA Bank
 Southington, CT

Date Active

Nov 5, 2021 12:00:00 AM

Requisition #

21-1442

Hours Per Week

40

Location

200 Executive Blvd South-HF433

City

Southington

State

Connecticut

Job Description / Requirements

We have multiple REMOTE/NATIONWIDE positions available in our contact center. Webster Bank provides a dynamic career progression model that supports professional development and career advancement.

Come join this fast-paced, exciting, and fun environment and be the voice of Webster!

Job Responsibilities:

You will be hired into a banker level 1 or 2 based on your experience:

Sales & Service Banker 1

  • Voice of Webster- handling over the phone interactions with the goal of providing exceptional service to consumer and business customers.
  • During this level banker will be introduced to the Webster's Sales culture-deepening customer relationships through cross selling and new Consumer or Business acquisition utilizing a needs-based selling approach.
  • Bankers must exhibit behaviors outline in the core service standards, facilitate problem resolution, provide complete and accurate information, identify cross sell opportunities.

Sales & Service Banker 2

  • Building upon skills and responsibilities of the previous Sales & Service Banker level.
  • Deliver service through additional channels such as email and live chat.
  • Banker will be introduced to mitigating a higher level of risk transactions.
  • Proficient with the Webster's Sales culture-deepening customer relationships through cross selling and new Consumer or Business acquisition utilizing a needs-based selling approach.

Education & Experience:

  • High School Diploma and/or GED required.
  • Direct customer service experience (in-person customer facing work experience or call center experience)

Job Skills/Knowledge:

  • Proven customer service skills
  • Strong professional interpersonal skills
  • Utilize communication and problem-solving skills to effectively communicate and service customers using the telephone.
  • Working knowledge of windows-based PC and processing skills (email, internet, intranet, etc.)
  • Strong listening skills
  • Accurate data entry skills
  • Knowledgeable in Microsoft Office Suite including Access
  • Excellent verbal and written communication skills
  • Possesses the ability to maintain the strictest confidentiality of company and customer information.
  • Ability to effectively multi-task
  • Excellent organizational skills with attention to detail
  • Ability to work with a diverse work force and customer base
  • Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
  • Strong commitment to achieving personal growth and success

#LI-BY1

# LI- REMOTE

#ZR

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