Veterinary Receptionist | Full Time | Feasterville and Southampton, PA
Veterinary Practice Partners
 Southampton, PA
Seeking an independent, compassionate Receptionist to join our team!


Why Family Pet Clinic in Southampton and Feasterville, PA?

We're focused on making sure our hospitals have the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, ultrasound, cold laser therapy, and in-house labs. With two locations, one in Southampton and one in Feasterville, we are committed to the pets of Bucks County and service clients from both locations.



We're involved in our community.

Aside from providing outstanding medical care to our patients, our team is dedicated to our community. We've participated in Paws for Life Dog Walk (Cancer Support), helped a local Eagle Scout get his Veterinary Medicine merit badge, and have even hosted our own version of the Olympics to raise funds for local rescues and our stray fund.





Schedule:
This position is full time at 35 to 40 hours per week. Saturdays rotate every other week. We do have flexibility, but we need at least two nights per week until 8pm with every other Saturday. Shifts are usually: 8-2, 8-4, 12-8, or 2-8 Monday through Thursday, 8-5 or 8-6 on Fridays, and 8-12 on Saturdays. 



Who are we looking for?

All our employees work at both locations in Southampton and Feasterville. 


Applicants must have at least 2 years of reception experience in human healthcare, veterinary reception, or grooming/boarding/pet store reception.

Applicants should have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.


Requirements & Responsibilities:

  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.

  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.

  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.

  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.

  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.

  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.


Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:


  • Competitive salary

  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents

  • Paid time off for full-time employees

  • 401(k) plan