Instructional Designer (Epic, Orders)

Brigham and Women's Hospital Somerville, MA
About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview Statement

Under the general supervision of the Project Director for Partners eCare Training and in partnership with Application Coordinators and departmental managers and leaders, the Instructional Designer (ID) is responsible for the design, development, and delivery of application training to end users for an assigned application area. Applications include Emergency, Clinical Documentation, Cardiology, Obstetrics, CPOE/eMar, Inpatient Pharmacy, Oncology, Prelude/ADT, HIM, OR, Anesthesia, Radiology, Home Health, and additional modules as acquired.

IDs are responsible for mastering both an Epic application and Partners workflows. They lead the development and implementation of the training program for their respective application(s). IDs are integral members of the application workgroup and participate in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. IDs are accountable to the Application Manager for their assigned application(s).

Principal Duties and Responsibilities

Coordinates the development and implementation of training strategies, plans, and processes for the assigned application in conjunction with the overall Partners eCare Training program strategy and training goals.

Participates in workflow design and system build activities

Develops and maintains the course curricula and training materials for assigned application(s)

Participates in the building, testing, and maintaining of the training environment

Managing updates to policy and procedure documentation related to training

Conduct training for staff and credentialed trainers

Responsible for coordination of detailed curriculum content (script)

Designing and developing role-based training programs to support the workflows to be implemented.

Developing and maintaining the training environment in a manner consistent with the overall training strategy and approach.

Coordinating training logistics (courses, classrooms, registrations, timeframes, etc.) in collaboration with the other members of the project team, and department managers.

Preparing training materials used during training sessions.

Preparing the Epic Training system for hands-on training, developing training scenarios and training patients, etc.

Training and supervising Credentialed Trainers.

Training end-users on proper use of the application.

Training newly-hired employees as part of their orientation.

Maintaining system documentation.

Coordinating training of end-users for new releases.

Providing demonstrations of system functionality as necessary.

Bachelor's degree in a clinical or related field: Masters Degree preferred

3 – 4 years of technical education experience required

5-8 years experience in education/staff development and/or a clinical area, preferably a combination of both clinical experience and education.

Previous management experience desired

Epic Certification desired or must obtain Epic Certification as outlined by program requirements.

Skills/Abilities/Competencies Required

Demonstrates the ability to learn and utilize new clinical applications software and systems.

Extensive experience interacting with customers to gather and understand their training, business and technical requirements.

Extensive knowledge of adult learning principles and demonstrated experience in their use when developing training plans

Strong project and process management skills; ability to manage complex projects with a medium to large scope.

Excellent communication skills

Knowledge and experience with hospital and information systems and business practices

Ability to assist other team members with their technical issues

Must be able to keep self abreast of educational and technological trends as well as healthcare technology trends

Working Conditions

Office setting, with some local travel between Partners Healthcare System sites.

Supervisory Responsibility

Supervisory responsibility for 4-10 Credentialed Trainers (temporary staff) for 6-9 months surrounding live.