Patient Services Representative

Shore Medical Center Somers Point, NJ
* About SPG

Shore Physicians Group is passionate about partnering with highly skilled and dedicated staff. At SPG we are committed to fostering a progressive and rewarding medical practice environment that promotes professional and personal growth

General Summary

Responsible for completing the following tasks in a prompt, courteous, and professional manner:

* Greeting/assisting patients/visitors

* Processing referrals and pre-certifications

* Calls patients daily to confirm next day's appointments and prepares charts

* Verify patient's insurance and obtain necessary referrals and pre-certifications prior to the date of service

* Receiving/making telephone calls

* Registering new and established patients

* Scheduling patient appointments

* Complete check-out assuring patient plans, orders, medications, and follow-up appointments are processed prior to the patient leaving the office

* Handling collection of patient copayments

* Faxing, emailing, photocopying, mailings

* Reconciles fee slips and run reports at end of shift or throughout the day

* Reliable transportation; Coverage of other practices as needed that will require travel to the alternate location

* Comply with HIPAA rules and regulations regarding the protection of the patient privacy

* Assist with any additional duties as needed or as directed by your manager

Minimum Requirements

* Working knowledge of computers and their functions along with other general office equipment

* Exceptional Customer Service Skills

* Effectively work as a member of a team and as an individual

* HS diploma or equivalent

* 2-4 years' experience in a customer service oriented environment

* Excellent organization and communication skills

* Knowledge of medical terminology, medical insurance, and medical practice services and routines.


* Athena Experience

Additional information

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

* This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

* Shore Health Enterprises is an Equal Opportunity Employer