Support Guide
Sealed Inc.
 SoHo, NY

Who are we?

At Sealed, we’re unlocking comfort, value, and efficiency in aging homes—and transforming energy, finance, and home improvement along the way.

With Sealed, it’s easy and affordable to solve the problems that make houses too hot, too cold, and too wasteful. In partnership with energy utilities and certified contractors, Sealed finances key home improvements using the money homeowners currently waste on energy.

Homes are renewed from the inside out—all without increasing homeowners’ monthly bills. Upgrades like HVAC, insulation, air sealing, and smart home technology transform the way a home feels and functions. Sealed coordinates projects from beginning to end, and we stand behind our work. If we don’t reduce a home’s energy use, we don’t get paid.

Sealed is backed by a $5 billion global investment firm and has major partnerships with large utility companies like Con Edison.

Based in New York City, Sealed was founded in 2012 by Lauren Salz (CEO, Forbes 30 under 30 former McKinsey) and Andy Frank (President, energy efficiency veteran).

What will you do?


A Sealed Support Guide handles all customer issues and questions once an installation is complete. Via phone and email, you will work with our customer base to help them understand their Sealed billing and energy savings, troubleshoot any equipment or comfort issues, and ensure every interaction ends on a high note.

What success looks like
A successful Sealed Support Guide will be able to track and follow up on a high number of ongoing issues with all of the parties involved: customers, installers and Sealed team members. You will become a master of all Sealed products, and be able to reassuringly discuss them with our customers while escalating larger issues up to the Service Director.

Requirements
• 0-3 years of work experience
• Exceptional writing and email composition skills
• Bachelor’s degree

Nice to have
• Some prior experience in a customer-facing role: could be in retail, service or related
• Knowledge of home improvement or weatherization
• Experience with customer ticketing systems like Zendesk, Intercom, etc.
• Familiarity with basic energy and financial terms/concepts

About you
You are at your best when helping others, and can explain complex ideas in simpler terms. Working with a sense of urgency, you still take time to proofread every email before hitting send because you know that details matter. Working independently is your preferred style, but you are never shy about asking questions.


Compensation
• $35k-$40k salary
• Health benefits
• Stock options