Platform Support Associate
McGraw-Hill
 SoHo, NY
Our Professional team at McGraw-Hill Education develops market-leading content in print and digital formats for the professional, education and test preparation communities.  As a member of our Professional group, you’ll impact doctors, engineers, and business professionals around the world. 

The Platform Support Associate is responsible for providing support for online Medical subscription products and related systems required to maintain the ongoing operation of revenue-generating subscription sites.  In this role, you will also be responsible for solving customer issues and handling technical support for users.
  
Your contribution to the team includes:  
· Resolving the different access issues presented by the customers.
·
Effectively represent McGraw-Hill to librarians, faculty and end-user customers by email, and telephone communications.
- Managing and following up with technical enhancements necessitated by customer feedback.
- Providing support for our customers using Athens, Shibboleth, SAML, and other Single Sign-on solutions.
- Working with our customers to set up and troubleshoot proxy server access to our products.
- Collaborating with third party vendors to ensure that SSL certificates are in place and renewed in a timely manner.  
 
What you’ll need to be successful: 
· Bachelor’s degree required.
·  Experience in learning multiple digital platforms and the ability to teach others.
·  Excellent communication and presentation skills.
·  Knowledge of XML, DTDs, and CSS, and SSL security certificates.
·  Experience with Salesforce.com and proxy servers.
·  Experience with IP recognition and other methods of online access.
·  Strong Microsoft Office skills.
As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw-Hill and together, we'll impact the world.