Kindbody Clinic Director
Kindbody
 SoHo, NY

We’re a community of healthcare providers, fertility specialists, and women who get it. We are on a mission to reinvent women’s healthcare services, starting with egg freezing and IVF. We believe it’s time for women to learn the facts about their fertility and make their own plan through best-in-class technology, operations, clinical service, and a modern branded experience. We are NYC-based  and rapidly expanding nationally through acquisitions and de novo development. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs.

We are hiring a clinic team of all levels to ensure we create a top of the line patient experience from the moment they learn about Kindbody all the way through their visits in the office. Our clinic team is the face of our brand, and we rely on them to deliver excellence to our patients. We always do whatever it takes, even if it isn’t specifically our “job.”

As an experienced Clinic Director you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated individual to join our team in Santa Monica. The hours will be determined based on availability and need, with weekend and holiday shifts. 

Responsibilities

Revenue Driver


  • The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed 

  • Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations. 

  • Assume responsibility of managing clinic expenses to meet or exceed budget,  with guidance from HQ

Process & Team Management


  • Devise strategies and plans for the clinical department according to company standards for excellent service and growth

  • Be an expert on clinic specific and company-wide operational procedures and policies

  • Seamlessly transition yourself, team, and clinic to new ways of working and processes

  • Develop and maintain schedules to ensure that all operating processes are completed

  • Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

  • Recruit employees to ensure department is staffed with qualified personnel

  • Assign cases and create schedules for all employees

  • Coordinate and supervise staff providing constructive feedback

  • Provide personnel with clinical training and opportunities for continuous development

  • Evaluate performance and discipline employees when necessary

  • Monitor compliance to legal guidelines, internal policies and quality standards

Partnerships, Events, Referral Programs & Community


  • Responsible for executing any brand partnerships at local clinic

  • Local liaison for Business Development team in coordinating events, meetings, outreach

  • Help to organize event logistics and marketing promotions for local clinic

  • Keep record of referral programs and promotions and share with patients

Patient Experience & Brand Cheerleading


  • Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values

  • Foster the Kindbody Community and Culture in the clinic

  • Hire and train all front desk support as volume needs

  • Ensure each patient is greeted with a warm and friendly welcome

  • Confidently manage conflict in high pressure situations

  • Develop meaningful relationships and connections with patients

  • Check patients in and out through our EMR calendar as needed

  • Ensure all patients have an intake form & insurance information on file prior to appointment starting

  • Maintain clinic reception and lobby cleanliness

  • Restock retail displays and maintain display cleanliness

  • Merchandising and inventory projects as assigned 

General Administrative Duties


  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion

  • Manage clinic supply inventory and communicate needs to HQ

  • Maintain clear communication with HQ about overall shop operations

  • Manage event preparation & set up on an as needed basis

  • Sell packages, products and memberships

  • Other duties and projects as assigned

Desired Skills and Experience


  • 4+ years of operational, retail or healthcare management experience in a fast-paced, customer-focused environment, medical office is a plus

  • A passion for women’s health, fertility is a plus

  • Strong communication skills & a team player

  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems

  • Detail oriented with strong organizational skills

  • Exemplifies amazing customer service skills and professionalism

Nice to Have


  • Desire to be actively involved in events & brand building

  • Experience in front desk sales

  • Experience in handling medical and insurance billing


Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.