Applications and Operations Support Analyst
Lyft
 SoHo, NY

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best transportation experience for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring. We believe that trip by trip, we’re changing the way our world works. We imagine a world where cities feel small again, where transportation and tech bring people together, instead of taking them apart. We see the future as community-driven — and it starts with you.

Our mission is to improve people’s lives through the world’s best transportation. Started as a donation based ridesharing network in San Francisco, Lyft today provides millions of rides everyday in 200 cities- saving you the time and hassle to get to your destination. We’re moving to a world where on-demand transportation is a viable alternative to driving yourself and we need experienced analysts to support a vast network of features and software across multiple markets. Lyft is seeking applicants that are interested in understanding new software/features developed in-house and in diving deep to find the cause of issues in the system.


Responsibilities:

  • Respond to our operators’ questions related to our system and problems with the system

  • Bridge information between our customers, our engineering teams and between departments

  • Work on implementing and improving technology-related operational processes

  • Plan and execute system upgrades with our operators

  • Install, configure, monitor, update and do log analysis on various components of our stack

  • Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems

  • Prepare and train our operators in operating our system

  • Can help lead large projects from idea to positive execution

  • Act on feedback to learn and grow

Experience:

  • Must have a degree in computer science

  • Must have 5+ years of experience in technology and customer service

  • Experience or exposure to distributed systems

  • Experience working with databases, relational or NoSQL

  • Experience with Linux/UNIX

  • Experience with cloud infrastructure (AWS, GCP, etc)

  • Ability to thrive in a startup environment

  • Ability to write thorough, scalable and clear documentation

Benefits:

  • Great medical, dental, and vision insurance options

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Monthly commuter subsidy to cover your transit to work

  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.