Reservations Manager

Destination Hotels Snowmass Village, CO
Job Overview

This position is responsible for the leadership and management of all aspects of revenue generation within the Reservations department to include training, coaching, mentoring, cultivating and motivating a team of professionals to effectively maximize profit for the hotel.

Essential Functions

* Ability to enforce and model all hotel standards, policies, and procedures with associates

* Ability to prioritize and organize work assignments; delegate responsibilities effectively

* Ability to lead and direct performance of departmental associates and follow through with corrections where needed

* Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the hotel

* Ability to maintain and protect the confidentiality of all guest and hotel information

* Ability to effectively sell the property

* Ability to read and interpret relevant reports and other sources of data

* Ability to effectively measure department performance and devise action steps to achieve financial or other objectives

* Ability to effectively motivate department associates and reach/exceed departmental goals

* Ability to effectively interact and respond to all levels of associates within the hotel in a calm objective manner

* Ability to perform all required job duties within the department and scope of the position


* Impeccable English verbal and written communication skills

* 3 years previous associate management experience

* Computer proficiency and navigation with Microsoft Office, Outlook, Word, Excel and department specific programs

* Possess the ability to work independently, as a contributing team member, and problem solve

* Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar

* Strong listening skills

* Knowledge of mathematics

* Ability to work in a changing environment

* Flexible schedule including weekends, evening/early morning hours and holidays

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