Technical Support Representative

CVS Health Retail Smithfield, RI
Position Summary

This Technical Support Representative is a critical business position supporting the successful operations of nearly 10,000 stores, pharmacies and clinics. They are the first point of contact for all store IT, including any application or hardware support questions and issues. They must analyze and diagnose issues and offer a prompt response and resolution within the required Service Levels. This individual must operate with minimal supervision and is expected to make independent decisions as business needs require. The Technical Support Representative must deliver outstanding customer service in a timely and efficient manner.

Position Summary

This Technical Support Representative is a critical business position supporting the successful operations of nearly 10,000 stores, pharmacies and clinics. They are the first point of contact for all store IT, including any application or hardware support questions and issues. They must analyze and diagnose issues and offer a prompt response and resolution within the required Service Levels. This individual must operate with minimal supervision and is expected to make independent decisions as business needs require. The Technical Support Representative must deliver outstanding customer service in a timely and efficient manner.

Preferred Qualifications

* 6 months experience in a help desk/call center environment providing technical support in a retail environment preferred - Prior experience working in a technical environment

Required Qualifications

* Prior call center experience OR 1-2 years of retail experience

* Ability to work in flexible schedule environment to support the hours of operation (24/7/365)