Branch Support Representative

First National Bank Alaska Sitka, AK

Supports Teller and New Accounts Units at various branches ensuring compliance with established bank procedures and regulatory requirements by performing the following essential duties and responsibilities:


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Provides excellent service to branch customers; processes customers' transactions, operates Teller Machines, and balances cash drawer.

* Opens new accounts, and explains, promotes, and sells bank services; promotes and cross sells other services referring customers to appropriate areas of the bank for additional expertise. May close accounts upon customer's request or as directed by supervisor.

* Responds to customer requests, prepares customer correspondence, maintains files, researches and processes returned mail, and analyzes atypical transactions.

* Balances ATM's and processes outgoing wire transfer requests. Prepares demand deposit, savings, and general ledger account transactions and processes incoming and outgoing collections, telephone transfers, and requests for transfers between accounts.

* Assists customers with account reconciliation. May accept and process stop payments and lost/stolen item requests on checking and saving accounts. May perform vault teller reserve cash duties and grant customers access to safe deposit boxes.

* May act as a resource for, including train, less experienced tellers and customer service representatives.

* Performs other work-related duties as assigned by supervisor.

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Minimum: Eighteen months banking experience including one year Teller experience; or one year front-line customer service experience and one year Teller experience.

Preferred: FNBA Teller and CSR experience.


Ability to keyboard 35 wpm and operate a 10-key calculator required. Word processing and spreadsheet experience preferred.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organization.


Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.


Ability to solve practical problems and deal with a several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Must possess and maintain a valid State of Alaska driver's license and provide a current copy of an Alaska Department of Motor Vehicles Report (MVR) evidencing a good driving record.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Must be able to report to work at varying times and locations not always serviced by public transportation.


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