Surety Underwriting Associate

CNA Financial Sioux Falls, SD
Are you an experienced and driven administrative/sales support professional looking for an opportunity with a stable and growing employer in Sioux Falls, SD? If so, CNA Surety has an excellent opportunity for you.

About CNA Surety

CNA Surety provides a full range of surety and fidelity bonds in all 50 states, Canada and Puerto Rico. Through a combined network of approximately 40,000 appointed agencies, CNA Surety has the capacity, experience and dedication to serve a full range of bonding needs, from the smallest commercial bonds to multi-million dollar contract bonds.

CNA Surety is known for its expert underwriting, solid financial strength, market leadership and creative solutions to all bonding requirements. With a highly diverse product line, one of the broadest underwriting capabilities in the industry, and an unparalleled distribution system, the CNA Surety group of companies ranks as one of the largest writers of surety bonds in the United States.

Job Summary

Under limited supervision, performs in an accurate and timely manner technical and administrative tasks related to the processing of business correspondence. Supports strong customer focus by providing fast, courteous, high quality service to our agents.

Essential Duties & Responsibilities

1. Completes data entry and file preparation of new business or notary business utilizing the Rhumba application, or performs the completion of bond, policy, and related forms using a typewriter or data base application; or operate a PC to compile business correspondence.

2. Cross trains in a variety of business types including cancellations, adjustments, renewals, notary, typing, word processing, and direct bill.

3. Understand and be proficient in the use of the PC applications including (Image and Workflow, Fax Form Letters, and Exchange/Outlook); and PC software including (Book Manager, Risk Scoring, and Credit Report).

4. Identifies class codes and descriptions, correctly calculate premiums, penalties, rates, and verify anniversary date using the rate manual and control file.

5. Exhibits a thorough knowledge of business correspondence and the proper workflow path of each item.

6. Works closely with underwriting in the preparation of the file for risk analysis.

7. Completes the files that are within the limits of the authority guidelines.

8. Communicates frequently in a professional manner with agents via telephone, fax or written correspondence as required.

9. Participates in key account business relationships through processing, telephone contact with client and close underwriter contact.

Skills, Knowledge & Abilities

1. Good verbal and written communication skills.

2. Good organizational and follow-up skills.

3. Good listening skills and customer service skills.

4. Ability to resolve issues and problems.

5. Ability to work independently and effectively in a high volume environment.

6. Knowledge of Microsoft Office Suite and other business related software.

7. Ability to handle multiple tasks and prioritize work.

Education & Experience

1. High school diploma, GED, or equivalent experience

2. Typically a minimum of 1 year relevant experience