Asian Department Clerk

Job Title: Asian Department Clerk FLSA: Non-Exempt

Department: Asian Revision Date: 05/2018

General Function:

As an Asian Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Asian Department Manager; Assistant Asian Department Manager; Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

* Takes customer orders at the Asian Department counter.

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Reviews orders for the day.

* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

* Reviews the status and appearance of the food for freshness.

* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

* Anticipates product needs for the department on a daily basis.

* Prepares, finishes, and replenishes product as necessary.

* Pulls product from cooler/freezer to prepare for cooking.

* Checks in product, puts product away, and review invoices

* Runs the department register and receives payment, makes change, etc., where applicable.

* Removes trash in a timely manner.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

* Washes dishes as necessary.

* Orders product and supplies as necessary.

* Prices product for customers as necessary

* Delivers orders as needed.

* Assists in other areas of store as needed.

* Performs other job-related duties and special projects as required.

Education and Experience:

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements:

* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.

* Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.

* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

* Ability to do simple addition and subtraction; copying figures, counting and recording.

* Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Oven, steamer, scale, big mixer, shrink wrap machine, Telexon re-ordering machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

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